سياسة الاستبدال والاسترجاع

Replacement and Return Policy – Bajdai Fi Bajdai, we always care about your satisfaction and comfort. We believe that your experience with us should be satisfactory from the moment of ordering until after receipt. Therefore, we have established a flexible and clear replacement and return policy that respects your taste and rights. First: Replacement Policy You can request a product replacement within 7 days from the date of receipt, according to the following conditions: Replacement Conditions: - The product must be in its original condition, unused, and not washed or modified. - It must be in its original packaging, with all accessories (if any). - The customer bears the shipping costs in case of replacement, whether domestically or internationally. - In case of a defect or manufacturing fault, we bear all shipping costs and guarantee to compensate you in the best possible way. Cases where replacement is not possible: - If the product has been tailored according to your request or with specific measurements and specifications. - If damage resulted from misuse or storage. - If more than 7 days have passed since the date of receipt. - For products that are non-returnable by nature, such as digital products or download files. Second: Return Policy We understand that your opinion may change, so you are allowed to return the order within 7 days from the date of receipt according to the following conditions: Return Conditions: - The product must be in its original condition without use. - It must be in its original, unopened packaging. - The store has the right to inspect the product before accepting the return request. - The customer bears all return shipping costs, whether domestically or internationally. - In case of a defect or manufacturing fault, we will cover all expenses and refund the full amount. Cases where return is not possible: - If the product was custom-made for you or tailored according to your request. - If the product was damaged due to misuse. - After more than 7 days from your receipt of the product. - For products that cannot be returned such as books, digital files, or used software. Important notes: - We apologize for not accepting any replacement or return request that does not meet the above conditions. - Discounted products during offers and sales cannot be returned or exchanged unless there is a manufacturing defect. - To replace or return, please contact us first via WhatsApp or email, and we will guide you through the steps in detail. Our goal at Bajdai is to provide a luxurious and smooth shopping experience, so we promise that your satisfaction will always be our top priority.